Last Updated: January 8, 2025
1. Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our company, whether through our website, during business transactions, or through other business interactions.
2. Information We Collect
2.1 Business Information
- Company name, business address, and business contact information
- Tax identification numbers and business registration details
- Banking and payment information
- Purchase history and equipment specifications
- Technical requirements and project specifications
2.2 Personal Information
- Names and contact information of company representatives
- Job titles and departmental information
- Professional credentials and certifications
- Communication preferences and history
- Login credentials for online accounts (if applicable)
3. How We Use Your Information
We use the collected information to:
- Process and fulfill equipment orders and service requests
- Provide technical support and maintenance services
- Send important safety notices and product updates
- Manage warranty claims and service contracts
- Process payments and maintain accounting records
- Comply with legal and regulatory requirements
- Improve our products and services
- Communicate about new products, services, or technical updates
4. Information Sharing and Disclosure
We may share your information with:
- Service providers and contractors necessary for fulfilling our services
- Shipping and logistics partners
- Payment processors and financial institutions
- Government agencies when required by law
- Manufacturing partners for custom equipment orders
- Technical support providers
We do not sell or rent your information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of sensitive data
- Secure storage systems
- Access controls and authentication procedures
- Regular security assessments
- Employee training on data protection
- Physical security measures at our facilities
6. Data Retention
We retain your information for as long as necessary to:
- Fulfill our business obligations
- Comply with legal requirements
- Support warranty and service commitments
- Maintain accurate business records
7. Your Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Request deletion of your information where applicable
- Opt-out of marketing communications
- Receive an export of your data
- Lodge complaints with relevant supervisory authorities
8. International Data Transfers
If we transfer your information across international borders, we ensure appropriate safeguards are in place to protect your data and comply with applicable data protection laws.
9. Equipment-Specific Data Collection
When providing maintenance services or technical support, we may collect:
- Equipment usage data
- Performance metrics
- Maintenance records
- Safety incident reports
- Compliance documentation
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered contacts
- Providing notices with relevant business communications
11. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact:
Privacy Officer
TL Maddox
16149 Westwoods Business Park, Ellisville, MO 63021
Phone: 636-394-8161
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of St. Louis County, without giving effect to any principles of conflicts of law.